Custody Control Coordinator

Job Details

Founded in 1972, Gateway Rehab has become a leader in drug & alcohol treatment in Western Pennsylvania. Our mission is to help all affected by addictive diseases to be healthy in mind, body and spirit. We strive to provide effective long-term treatment for addictive disease by offering a continuum of clinical practices, recovery support, education and research.

We are currently looking for a Full Time Custody Control Coordinator  in our Corrections program located in Erie, PA.  This position would work a combination of day and evening shifts, including potential weekends and holidays). Please note, the schedule is subject to change dependent on program needs.

Benefits for Qualified Positions Include:

  • Paid Time Off (PTO)
  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Short and Long Term Disability
  • 401(k) Retirement Plan with employer matching and more!

Essential Functions:

  • Reviews, analyzes, records, and files daily custody control reports.
  • Ensures that monitors follow all policies and procedures related to their job description.
  • Completes daily walk through inspections of the facility and all resident areas to assure compliance with housekeeping, maintenance and fire/safety standards.
  • Schedules custody control event reports including urine tests, searches, fire drills, etc.
  • Completes weekly reviews via inspection reports, cites deficiencies, and directs custody control staff to correct deficiencies.
  • Prepares the weekly work schedules for monitor.
  • Directly supervises monitors as the facility supervisor on assigned shifts.
  • Trains new monitor staff and provides ongoing training for current staff.
  • Conducts meetings with monitor staff a minimum of once a month and more often as needed.
  • Completes required documentation for the Department of Corrections and other referral sources.
  • Reviews monitor ADP entries for accuracy.
  • Conducts unannounced visits/walk-throughs to monitor the operation/performance of the facility.
  • Completes staff performance evaluations and annual training plans in a timely manner for supervisees.
  • Intervenes and documents appropriately when an employee demonstrates poor work performance.
  • Assists Program Director with compliance of the regulatory body standards (i.e. ACA, PREA) and regulations as related to the custody control.
  • Reviews the Policy/Procedure Manual as it relates to Custody Control, and recommends revisions.
  • Provides coverage for the monitor position as needed.
  • Works with the support staff on special projects related to program operations as needed.
  • Schedules transports for residents & transports as needed.
  • Completes other duties as assigned.


  • Post high school education preferred; high school diploma or equivalent required.
  • Prior supervisory experience in a correctional setting preferred.
  • Computer literacy required.
  • Verbal and written communication skills required.
  • Excellent organizational skills required.
  • Must pass Pennsylvania Department of Corrections clean check.
  • Valid driver’s license and favorable driving record.


This is a brief summary of duties not intended to be inclusive and subject to change. Compliance with all applicable licensing/accreditation bodies required. Gateway Rehab proudly offers competitive wages and benefit packages, along with career advancement opportunities. Join us today!

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